Withdrawal On Hold

Clear the Check at Magic365 Casino Today

Your check is a licence condition that keeps payouts clean and safe; once documents arrive, reviews take up to 69 hours.

Start Verification Now

Magic365 Casino Ltd. holds MGA licence MGA/B2C/713/2012, issued by the Malta Gaming Authority — one of the world's most rigorous regulatory frameworks, in operation since 2012.

Faster Payouts

One Pass, Then Payout

Worried the check means delay? This table shows who runs it, how long it takes and who to ask.

Who checks

Magic365 Casino Ltd.

Regulator

Malta Gaming Authority, MGA/B2C/713/2012

Review time

69 hours

Deadline

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

Approved Sooner

Your Upload Session Begins

This order stops a second request: every paper clear, every name matching, nothing left for the reviewer.

Kill the Glare

Send your photo identification first: the full page, all four corners in frame, and no glare across the face or the print.

Sorted in One Send

Next comes address proof: a recent bill or bank letter where your name and that same address sit together on one page, nothing cropped.

Shield the Middle Digits

Then the card: photograph the side that carries your name, mask the middle digits and leave the first six and last four readable.

Sent, Then Sorted

Once all three land, the reviewer compares names and numbers across them; you hear back within 69 hours and nothing else is asked when they match.

Proof Stack

You, Your Papers, One Review

Magic365 Casino asks the same set of everyone, at sign-up or before payout, so no file stalls.

Photo identification

ConfirmsWho you are

Must showFull page, all corners, no glare

Proof of address

ConfirmsWhere you live

Must showName and address on one page

Payment card image

ConfirmsThe card you use

Must showName visible, middle digits hidden

Why Now

Moments That Bring the Check

Read this when a withdrawal stalls or an upload request appears in your inbox.

Big Amount Moving?

A large movement on your balance sits outside your usual pattern, so the license asks us to link the funds to you before the payment leaves.

Get the Record Aligned

Your registered details and the papers on file must match, so a mismatch such as a shortened first name prompts a fresh identification request.

New Method, New Check?

Adding a card or wallet to your account broadens where money travels, so we confirm the new method belongs to the account holder.

First Payout Request

Cashing out for the first time closes the loop on your account, so photo identification, proof of address and a card image are asked together.

Proving Where Your Money Began

Our licence from the Malta Gaming Authority, MGA/B2C/713/2012, obliges us to understand where a player's money originates. Treat it as a standard step: ask yourself whether the funds are yours, earned or saved, and nothing else is being implied about you.

Depending on your situation, the list may include any of the following:

Recent payslips from your employer
Bank statements showing incoming salary
Tax return or income summary
Proof of savings or investments
Sale or transfer record for an asset

Match the Details, Then Send Again

Two Spellings, One Player. The name or address on your bill does not match the profile you registered, so the checker cannot link the paper to the player. Change the profile details to match the bill Email [email protected] with the corrected details

Old Bill, Fresh Statement. A bill dated months back no longer shows where you live now, so the address on file stays unconfirmed and the check stays open. Use a bill issued in the last three months Download a fresh statement from your provider

Whole Page, Not a Slice. Corners trimmed or a finger over the text leaves the reader unable to confirm the document is real and untouched. Photograph the whole sheet flat on a table Check all four edges before sending

While it's pending

Answers on identity checks

Magic365 Casino keeps every answer short, so you can settle the check and move on.

A photo of my ID got rejected, so what now?+

Usually one detail came through blurred, cropped or glared by a flash. Send the same document again in daylight, flat on a table, with all four corners inside the frame. If it is still declined, the verification team replies to you with the exact reason.

When does the casino actually need to see my documents?+

By our license terms, the check is done no later than your first withdrawal. Magic365 Casino may also ask at registration or after the first deposit, so clearing it early keeps later payouts moving. Nothing is paid out until the identity is confirmed.

Will the same documents be requested again down the track?+

Not normally. Once an identity is approved it stays on file, though an expired card or a change of address means a fresh copy. A new request is rare and always explained to you in writing.

How long should I expect the review to take?+

Reviews are completed within 69 hours of your upload landing with the verification team. Many are much quicker, and the count starts when all three files arrive together. A quick glance at the file list before sending avoids the slow path.

Is my ID safe once I upload it?+

Yes. Files travel and rest under 256-bit AES encryption, and only the staff handling money-laundering checks open them. Our license obliges us to keep identity records private, and you can raise any question at [email protected].

Why is the casino asking where my money came from?+

It is a routine licensing duty, not a suspicion aimed at you. Licensed operators must understand where a player's funds originate so the account balances check out against money laundering. Answer it in plain terms and the review closes.

Can I upload the paperwork from my phone?+

Yes, the phone camera is the usual route. Use the rear lens, avoid digital zoom and keep the whole document visible against a dark surface. Screenshots of a document or a photo of a screen are refused.